According to Jim

Better Change in this Year

Better Change I have been asked how I get so much done in the way of authoring books, articles, presentations, etc.  Here’s my secret: Voice Technology. Voice technology has now matured to the point that it has become easier to use, more reliable and more widely available at little or no cost. If you’re not
+ Read More

Be Sociable, Share!
Posted in Shift Happens | Leave a comment

Shift Happens!® When you overcome objections.

Be Sociable, Share! Tweet

Be Sociable, Share!
Posted in Shift Happens | Tagged , , , , , , , | Leave a comment

Shift Happens!® When you engage your Customer Experiences to outcomes.

Be Sociable, Share! Tweet

Be Sociable, Share!
Posted in Shift Happens | Tagged , , , , , , , , | Leave a comment

10 Steps to follow for the Perfect Pitch

Be Sociable, Share! Tweet

Be Sociable, Share!
Posted in Change Management, Customer Service, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens | Leave a comment

Shift Happens!®: Take the time to ensure your PowerPoint doesn’t suck.

Be Sociable, Share! Tweet

Be Sociable, Share!
Posted in Shift Happens | Leave a comment

Shift Happens!® The past is prologue.

Be Sociable, Share! Tweet

Be Sociable, Share!
Posted in Shift Happens | Leave a comment

Shift Happened in 2017. How will you prepare for more ‘shift.’

Be Sociable, Share! Tweet

Be Sociable, Share!
Posted in Shift Happens | Leave a comment

Shift Happens!® When you influence others.

It happens to all of us eventually. You will have to make a public presentation.  You can analyze and identify what characteristics make certain speakers speaking process more effective communicators than others. You need to go beyond the “watching” stage to apply great speech-making skills to your own life. Like speaking prowess comes from within.
+ Read More

Be Sociable, Share!
Posted in Shift Happens | Tagged , , , , , , , , , , , , , , , | Leave a comment

Shift Happens!® When doctors and nurses have more patience.

U.S. businesses lose $83 billion and over $300 billion worldwide, there is no doubt that businesses need to take their customer service practices more seriously. What do you think it cost United when they removed a single passenger? How much did it cost Samsung for a faulty battery in their phones? Same is true with
+ Read More

Be Sociable, Share!
Posted in Change Management, Innovative Problem Solving, Shift Happens, Workshop | Tagged , , , , , , , , , , , , , , , | Leave a comment

Shift Happens!® When You Don’t Listen To Your Customer

What can we learn from the recent incidents at United and American Airline? In both cases they forgot who is their Customer. Who is paying their salaries? And who is the Customer of their services?  We are falling deeper and deeper into a depression and deterioration of our relationship with our Customer. We seem to have
+ Read More

Be Sociable, Share!
Posted in Change Management, Customer Service, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens | Tagged , , , , , , , , , , , , , , , | Leave a comment
Be Sociable, Share!