According to Jim

Shift Happens!® When you influence others.

It happens to all of us eventually. You will have to make a public presentation.  You can analyze and identify what characteristics make certain speakers speaking process more effective communicators than others. You need to go beyond the “watching” stage to apply great speech-making skills to your own life. Like speaking prowess comes from within.
+ Read More

Be Sociable, Share!
Posted in Shift Happens | Tagged , , , , , , , , , , , , , , , | Leave a comment

Shift Happens!® When doctors and nurses have more patience.

U.S. businesses lose $83 billion and over $300 billion worldwide, there is no doubt that businesses need to take their customer service practices more seriously. What do you think it cost United when they removed a single passenger? How much did it cost Samsung for a faulty battery in their phones? Same is true with
+ Read More

Be Sociable, Share!
Posted in Change Management, Innovative Problem Solving, Shift Happens, Workshop | Tagged , , , , , , , , , , , , , , , | Leave a comment

Shift Happens!® When You Don’t Listen To Your Customer

What can we learn from the recent incidents at United and American Airline? In both cases they forgot who is their Customer. Who is paying their salaries? And who is the Customer of their services?  We are falling deeper and deeper into a depression and deterioration of our relationship with our Customer. We seem to have
+ Read More

Be Sociable, Share!
Posted in Change Management, Customer Service, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens | Tagged , , , , , , , , , , , , , , , | Leave a comment

Shift Happens!® When they carry you off when you carry on

Imagine being the ticket agent that needed four (4) seats for an United flight to Louisville? Did they consider the impact of forcing passengers to give up seats in order that staff could fly instead?   Here’s a ‘crash course’ in Customer Service that you can use. It’s all about WOWing the Customer so that
+ Read More

Be Sociable, Share!
Posted in Change Management, Customer Service, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens | Tagged , , , , , , , , , , , , , , , | Leave a comment

Shift Happens!® When your Powerpoints don’t suck.

Are you delivering a presentation that informs or persuades? Do you sell your ideas, products, or services? Do you want to increase your visibility? Become a recognized leader in your industry? Sell your product or service? Motivate or inspire your audience? Deliver a toast or introduce a speaker at an important event? To succeed in any
+ Read More

Be Sociable, Share!
Posted in Change Management, Innovative Problem Solving, Shift Happens | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Shift Happens!® When You Innovate

Innovation is the quickest, most effective, and most lucrative path to success. Waiting for some other firm to introduce a product first and then playing catch-up may be fine if you are IBM or Coca-Cola and can afford to wait. But such companies are notable exceptions in the game of competition. For the majority of
+ Read More

Be Sociable, Share!
Posted in Change Management, Innovative Problem Solving, Shift Happens | Tagged , , , , , , , , , , , , , , , | Leave a comment

Shift Happens!® when you deliver WOW Customer Service

Anything Worth Doing in 2017 is Worth Doing With WOW Customer Service. WOW is such a short, simple word, but it really encompasses a lot of things especially in delivering innovative Customer Service. To provide WOW Customer Service you must differentiate yourself. This means doing something a little unconventional and innovative. Today it’s about awesome ideas
+ Read More

Be Sociable, Share!
Posted in Change Management, Customer Service, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens | Tagged , , , , , , , , , , , , , , , | Leave a comment

How to Be a Better Presenter

  Improve your Skills and Better your Future Speaking in front of an audience is a hugely anxiety-provoking task for anyone, especially those who are not practiced at the art of public speaking. It is also an incredibly important skill to have, particularly for those in the business of making presentations. Fortunately, discovering the essential
+ Read More

Be Sociable, Share!
Posted in Shift Happens | Leave a comment

Shift Happens!® When you Innovate instead of replicate.

Adaptive innovation is methodical and circular.    Innovation and strategic advantage hinge on the ability to anticipate trends and identify the next big thing. By casting a wide net and clustering ideas, you can filter through chaos to identify patterns of opportunity. Innovative Problem solving can be broken down into four steps: Reset:Erase your expectations
+ Read More

Be Sociable, Share!
Posted in Change Management, Innovative Problem Solving, LESSONS, Workshop | Tagged , , , , , , , , , , | Leave a comment

Shift Happens!® When you become a ‘Value Interpreter’ for your Customer.

Let’s face it most businesses are faced with a constantly shifting array of competitors, religious dictums, increased market volatility, environmental issues, and price sensitivity. Your opportunity lies in developing the ability to move and change as rapidly as your competitive environment. It is time to think and act beyond the bounds of conventional wisdom. It’s
+ Read More

Be Sociable, Share!
Posted in Change Management, Customer Service, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens | Tagged , , , , , , , , , , , , , , | Leave a comment
Be Sociable, Share!