According to Jim

Shift Happens!® When you carry off when they carry on

Imagine being the ticket agent that needed four (4) seats for an United flight to Louisville? Did they consider the impact of forcing passengers to give up seats in order that staff could fly instead?   Here’s a ‘crash course’ in Customer Service that you can use. It’s all about WOWing the Customer so that
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Shift Happens!® When your Powerpoints don’t suck.

Are you delivering a presentation that informs or persuades? Do you sell your ideas, products, or services? Do you want to increase your visibility? Become a recognized leader in your industry? Sell your product or service? Motivate or inspire your audience? Deliver a toast or introduce a speaker at an important event? To succeed in any
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Shift Happens!® When You Innovate

Innovation is the quickest, most effective, and most lucrative path to success. Waiting for some other firm to introduce a product first and then playing catch-up may be fine if you are IBM or Coca-Cola and can afford to wait. But such companies are notable exceptions in the game of competition. For the majority of
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Shift Happens!® when you deliver WOW Customer Service

Anything Worth Doing in 2017 is Worth Doing With WOW Customer Service. WOW is such a short, simple word, but it really encompasses a lot of things especially in delivering innovative Customer Service. To provide WOW Customer Service you must differentiate yourself. This means doing something a little unconventional and innovative. Today it’s about awesome ideas
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How to Be a Better Presenter

  Improve your Skills and Better your Future Speaking in front of an audience is a hugely anxiety-provoking task for anyone, especially those who are not practiced at the art of public speaking. It is also an incredibly important skill to have, particularly for those in the business of making presentations. Fortunately, discovering the essential
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Shift Happens!® When you Innovate instead of replicate.

Adaptive innovation is methodical and circular.    Innovation and strategic advantage hinge on the ability to anticipate trends and identify the next big thing. By casting a wide net and clustering ideas, you can filter through chaos to identify patterns of opportunity. Innovative Problem solving can be broken down into four steps: Reset:Erase your expectations
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Shift Happens!® When you become a ‘Value Interpreter’ for your Customer.

Let’s face it most businesses are faced with a constantly shifting array of competitors, religious dictums, increased market volatility, environmental issues, and price sensitivity. Your opportunity lies in developing the ability to move and change as rapidly as your competitive environment. It is time to think and act beyond the bounds of conventional wisdom. It’s
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Shift Happens!® When you create a Customer-Centric Culture.

Creating a Customer-centric culture — that’s a lot of words beginning with C. Well, this article is about the letter D. When I was in school, a D wasn’t a very good grade. However, you and your company will want the following Ds, especially is important to you. And, I know it is!  In my
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Shift Happens!® When you can’t see tomorrow. 12 tips to help with your vision.

When people can’t see Tomorrow clearly they assume it will be like Today or Yesterday. During your 4th of July holiday consider these 12 tips  to help you with your Vision. The first step is to take responsibility for your success. Luck and fate play far less a role in your company than your attitude and
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Shift Happens!® Yes Men don’t Know!

Centuries ago, kings and other royalty had many “yes-men” by their side. The ‘yes men’ played an important role; they simply reinforced the kings choices. But the wisest kings employed fools who had special permission to make fun of and criticize the king’s policies without fear. Present day CEOs have “yes-men,” but they are in
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