As customers tune out marketing and promotions, we need to be reminded that a human connection can bring them back into buying decisions. No matter what business you are in you should be making efforts to ensure that you DAZZLE your customers.

I believe that this recession is 100% attitude and 150% service opportunity! It’s time to grab market share with radically differentiated marketing, superior sales skills and exceptional customer service. Now is the perfect opportunity to innovate to win. Stop Whining. Stop the Stupid Stuff. Can’t wait? Click on this link for a free download of my eBook “21 Shifts To Innovate Your Customer Service Solution”

Customers bring a whole new set of expectations to shopping on the web that never existed with traditional retail stores. They expect the best price, instant service and response, and instant delivery.  This would be the optimal shopping experience, but for the most part it's unrealistic.  Here's how to manage customer expectations while providing the best service and shopping experience possible.

All you hear about is iPhone, Droid, iPhone, Droid,... However, smart phones are only 23% of customers in the US. Clearly this represents one of the largest opportunities in technology today.  Now those companies are trying to dream up the solution that you as a consumer are looking for because we're no longer just wanting a phone. We want the solution to all of our problems. What is your solution to your customer's problems? 

Instead of creating a sales 'to do' list, create a 'to be' list.  Making a list of what you need 'to be' will put a positive spin on how you approach your customers and help you rethink that process in order to make the time spent on sales more valuable.  

Creating Customer Insistence will make Customers want to do business with you. Give your sales staff the tools to create that insistence.  They need knowledge, customer service, and a sense of ownership. 

Apple has successfully debuted the iPad. And shortly, the new iPhone will be in the hands of users all over the globe. My question was, what's the attraction for the iPad? It seems to me to be a larger version of the iPhone, so I consulted a friend who had recently purchased an iPad.  Here's what I found out...

Innovation is the product of discomfort because one idea leads to another. 

The apps stores for Apple, Verizon, T-Mobile continue to show us that we can be innovative.

Isn't it time for ALL of us to create new ideas, products, and services?

What I learned from the 'flea market.'  Survival in 2010 will be downsizing to a simpler business model: Cash and Courtesy.

I'm collecting customer service stories.  Do you have a GREAT or not-so-great story about Customer Service? Please tell me.