TOPIC: One Size Does Not Fit All 

Jim's keynote signature story - "The Robe Story" -  demonstrates One Size Does Not Fit All.

The robe story is humorous, but also demonstrates how extraordinary customer service can change your customer's experience.  In an age of blogging, social media and online reviews, you are no longer the only way your company or organization is being promoted, your customers are out there telling their friends or followers about you. And instead of telling one person who may tell another, they can instantly tell hundreds - and sometimes even tens of thousands of people about their experience with your product or service. 

I'm sure you have learned that in customer service, and robes, one size does not fit all. So what will you do about it? Jim's speech shows you simple ways to empower employees to satisfy customers and create meaningful memories for each one. 

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