Customer Service is not just a department, it's a state of mind. It can make or break your company. 

TOPIC: D-A-T-I-N-G Your Customer 

Do you think your Customers are satisfied?  Customer satisfaction doesn't always mean Customer loyalty. These days, even if your Customers appear completely satisfied with your product or service, 40%-50% of them will leave you and start doing business with your competition.

Click here to learn more about D-A-T-I-N-G Your Customer & see a video clip.

TOPIC: Becoming A Meaningful Memory Provider

No matter how wonderful they were the first time, most experiences become marginally less enjoyable and beneficial the second time, even less so the third time, and so on until you finally realize that the experience no longer engages you. In Becoming a Meaningful Memories™ Provider, Jim shows you how to create first and subsequent customer experiences that reduce the potential for this commoditization.

Click here to learn more about Becoming A Meaningful Memory Provider & see a video clip.

TOPIC: Attitudes Are Caught Not Taught

In this interactive keynote presentation Jim will help your audience learn and master the right attitude. Jim will demonstrate how you can keep yourself thinking, acting positively, and creatively during times of ‘shift.’ He will show you how to free your mind from restless thinking and distracting thoughts, get rid of worries and anxieties, and enjoy inner peace and happiness in your daily life and create the right attitude by simply using his A-B-C’s of life.

Click here to learn more about Attitudes Are Caught Not Taught

TOPIC: One Size Does Not Fit All

The robe story is humorous, but demonstrates how extraordinary customer service can change your customer's experience. In an age of blogging, social media and online reviews, you are no longer the only way your company or organization is being promoted, your customers are out there telling their friends or followers about you. And instead of telling one person who may tell another, they can instantly tell hundreds - and sometimes even tens of thousands of people about their experience with your product or service.

Click here to learn more about   One Size Does Not Fit All and see a video clip.

TOPIC: Doctor Travel's Cure For The Common Trip

Whether you travel for business or pleasure, in the United States or abroad, Doctor Travel® will help you to recognize and overcome travel predicaments and solutions.

Click here to learn more about  Doctor Travel's Cure For The Common Trip

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